Terms & Conditions

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Shop information

Address.  1365-1 Iwazo, Utsunomiya, Tochigi, 321-0973, Japan
Phone.   +81-28-662-6934 FAX+81-28-662-6934
Email.   info@aru-japan.com
Contact person.  Ms. Makiko TAKAHASHI

Shipping & Handling

Same as shopping guide page " International Shipping "▶

Terms of payment

Same as shopping guide page " Payment "▶

How to Order

Same as shopping guide page " Shopping Process "▶

Shipping timeframe

● Normally in 2 weeks. 5 weeks in case of out of stock.
● We will ship after the payment is settled.
● After shipment is made, you will receive a tracking number by e-mail.
● Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
※ In case of package held to the Customs Office of your country, contact the Office so that you may pick it up.


Same as shopping guide page " Returns "▶


Please be assured we will take insurance for all your luggage.